Evaluating Patient Experience

Summary

For the seventh clinic of the Cardi-OH ECHO QI Cardiovascular Series, Goutham Rao, MD, FAHA, differentiates patient experience and patient satisfaction and describes strategies for addressing areas of improvement from practice surveys. He lists a couple of widely administered surveys as examples, such as the CG CAHPS survey. Participants review a clinical pearl regarding sulfonylureas then discuss a case study of a fake clinic reviewing survey results and using them to investigate a problem in patient care.